Understanding People in Customer Service

“You never really understand a person until you consider things from his point of view…” ~ Atticus Finch

I’ve worked in Customer Service for over 9 years now. And no matter how many customers I’ve worked with, no matter how many job positions I’ve had, there is always one thing I’ve found necessary to succeed in this department: You have to be open to understanding other people’s points of view.

Continue reading “Understanding People in Customer Service”

Being Positive = Being Fake?

As someone who considers myself a genuinely happy person today, I will get the occasional criticism or two about my attitude and my outlook on life. One of the most common ones I hear is that I am not “realistic” enough, that I am failing to acknowledge the other side of the coin, the negatives in this world.

I use to feel this was a valid point, so I started to ask myself some questions. Continue reading “Being Positive = Being Fake?”

Autism and Defying the Odds

Was diagnosed with autism, but autism doesn’t have me!

I find it fascinating looking back on my life. In the past I use to consider myself a very introverted person, shy, and very set in my own closed routines. I was also more of a thinker than a doer, a dreamer than a leader.

Being labeled as “depressed” and “autistic” in 7th grade may have been my starting point, the point where I confirmed these ideas to myself that this is who I was and who I was going to be. But even at the time I remember feeling I didn’t want to be labeled like this. Continue reading “Autism and Defying the Odds”